In a more complex world where competition is tight and where profit maximization is key for shareholders, managers must be experts in taking decisions and monitoring operations, sometimes with limited information and resources, and still being able to forecast the consequence of their choices. Operations management in hospitality may vary from different aspects. Whether this is the size of the business, or how the processes are respected, or which business strategies are used.
It is crucial to discuss the impact of the managers’ decisions on the everyday operations. Moreover, with discussions on pricing decisions, demand forecasting, and distribution channel management will be help in order to give an opportunity to explore the dynamic changes and the latest trends in electronic commerce in social media strategies with regards to Revenue Management, Small and Medium sized Hotels, and Opening hospitality business.